SupportCandy’s “Assign Agent Rules” extension streamlines the ticket assignment process by automating the routing of new tickets to agents based on set criteria and conditions. This feature enhances efficiency by eliminating manual assignments, ensuring that tickets are automatically directed to the most suitable agent or agent group, taking into account factors such as the ticket’s subject, custom fields, and agent availability.
Note: This addon requires the SupportCandy plugin installed and activated to work.
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| License status | Activated |
| License key | 524773757bac4716**************** |
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