In SupportCandy, an Agent Group serves as a collaborative team of agents dedicated to managing tickets and distributing responsibilities effectively. This structure allows you to organize your support staff, delegating tasks according to expertise or departmental needs. Additionally, Agent Groups can have supervisors who oversee the team’s activities and manage the tickets assigned to the group, ensuring a smooth and efficient support process.
Note: This addon requires the SupportCandy plugin installed and activated to work.
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| License status | Activated |
| License key | 12cb0dbf30004b9b**************** |
| Note | If this product requires license activation to work, use these credentials to activate. Or ignore it if not required. |
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